Molenbergnatie, the largest and best-known entity of the Ilomar Holding group, has been working in the Antwerp port sector since its foundation in 1867. Now a global player in end-to-end supply chain management of soft commodities. Famous for its coffee, Molenbergnatie has also specialized over the years in various agricultural products, including rice, grains, cocoa and legumes. Our variety of services includes forwarding, processing, customs declaration, warehousing and distribution.
In addition to passion for the profession, responsibility and integrity are fundamental corporate values. That is why we invest in our employees, including training courses, flexibility and a pleasant working environment.
Excited to be part of that?
Customer Service Representative
Do you feel at home in the port of Antwerp and do you share our passion for the world of soft commodities? Are you a problem solver who wants to realize a complete warehousing and export service for your customer?
As a Customer Service Representative at Molenbergnatie you are responsible for the export and warehousing services to our customers and their soft commodity products (coffee, cocoa, soy, rice, bulgur, nuts and dries fruits). This from one of our offices in the port area of Antwerp. To manage your own goods files, you have daily contact with customers, agents and shipping companies. You are also responsible for smooth and effective communication to other departments within our company.
Your responsibilities will look like :
Managing incoming and outgoing goods flows 🌍️ in communication with agents, shipping companies and transporters
Contact with the customer about all actions taken, always by e-mail 📧 or telephone 📱
Stock tracking, registration and confirmation of purchases and sales by the customer
Creation of (simple) customs documents and ordering for specialized documentation
Passing on unloading instructions and extra sample orders to customer service support
Invoicing and admin follow-up are also on your to-do list
Important
The position in this vacancy is a critical position in the context of the Maritime Security Act of 1 January 2023. Persons who will be employed in this critical position are subject to a mandatory safety verification prior to performing the role.
The security verification is carried out by the Federal Police, State Security and the military intelligence service ADIV - and paid for by the (future) employer.
A positive safety advice is mandatory before starting in the position. If you refuse a security verification, you will no longer be eligible to serve in this critical position.
What does Molenbergnatie expect from you?
The port of Antwerp and the logistic world piques your interest like nothing else!
You are past first experiences in this sector, and are still committed to excellence in this sector.
You speak Dutch and you're professionally fluent in English
What, how, and when? You can organize the various tasks well and keep an overview
With your excellent communication skills you like to work with and for the customer
What can Molenbergnatie offer you?
Stable company with a long, interesting history
A workplace with innovation and the latest new technologies
Training courses, team building, and seasonal presents 🎁
A competitive salary package with the option of a lease bike or lease car through wage exchange
Ability to work 2 days a week from your home office 🏡